Privacy policy
Hygenix Privacy Policy
Last updated: November 10, 2024
This Privacy Policy describes how Hygenix (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations. Updates will be posted on the Site with a revised “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information from various sources to provide and improve our Services. The information collected depends on how you interact with us.
In addition to the specific purposes outlined below, we may use personal information to:
-
Communicate with you
-
Improve or optimize our Services
-
Comply with legal obligations
-
Enforce our terms and policies
-
Protect our rights, users, and business
What Personal Information We Collect
Information You Provide Directly
This may include:
-
Contact details (name, address, phone number, email)
-
Order details (billing and shipping address, payment confirmation)
-
Account information (username, password, security details)
-
Customer support communications
Providing certain information may be required to access specific features of the Services.
Information We Collect Automatically
We may collect Usage Data through cookies, pixels, and similar technologies, including:
-
Device and browser information
-
IP address
-
Network connection data
-
Interaction with the Site and Services
Information from Third Parties
We may receive information from third parties such as:
-
Shopify, which powers our store
-
Payment processors to complete transactions
-
Advertising and analytics partners
All third-party information is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
Including:
-
Processing payments
-
Fulfilling orders
-
Managing accounts
-
Shipping, returns, and exchanges
Shopify may process your data in accordance with its own privacy policies.
Marketing and Advertising
We may use your information to:
-
Send promotional communications
-
Display relevant ads
-
Improve marketing effectiveness
You may opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to detect, prevent, and investigate fraudulent or malicious activity. You are responsible for maintaining the security of your account credentials.
Customer Support & Service Improvement
We use information to respond to inquiries and improve our Services.
Cookies
We use cookies to operate and improve our Site, run analytics, and tailor advertising. Shopify-related cookie details can be found at Shopify’s cookie policy page.
You can control cookies through your browser settings, but disabling them may affect functionality.
We recognize Global Privacy Control (GPC) signals and honor them where legally required.
How We Disclose Personal Information
We may share personal information with:
-
Service providers (payments, fulfillment, analytics, support)
-
Marketing and advertising partners
-
Affiliates within our corporate group
-
Legal authorities when required by law
-
Parties involved in business transactions (e.g., mergers)
We do not use sensitive personal information to infer personal characteristics.
Third-Party Websites
Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.
Security & Data Retention
No system is 100% secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, and enforce policies.
Your Rights
Depending on your location, you may have rights to:
-
Access your data
-
Delete your data
-
Correct inaccurate data
-
Request portability
-
Restrict processing
-
Withdraw consent
-
Appeal denied requests
We may require identity verification before fulfilling requests.
Complaints
If you have concerns about how we handle your data, contact us using the details below. You may also lodge a complaint with your local data protection authority.
International Users
Your data may be processed outside your country of residence. Where required, we rely on approved data transfer mechanisms such as Standard Contractual Clauses.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at: