Hygenix Shipping Policy

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Order Cancellation

Once an order is placed, it cannot be canceled, as it begins processing immediately.

However, once your order is delivered, you may contact our support team to begin the return process in accordance with our Return Policy. After the returned item is received and inspected, an eligible refund will be processed.

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Priority + Insured Shipping

If you selected Priority + Insured Shipping, you are eligible for either:

• A free reshipment, or

• A refund

in the event your order is lost in transit.

If you selected Free Shipping or Priority Processing (without insurance), we will reship your order if it is confirmed lost during transit.

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Lost or Missing Packages

Hygenix is not responsible for packages lost due to an incorrect or incomplete address provided at checkout. Please ensure your billing and shipping information is accurate before completing your order.

If an error is made on our end, we will take full responsibility and resend your order at no additional cost.

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Customs & Duties

Hygenix is not responsible for any customs fees, duties, or import taxes once the items have shipped.

By placing an order, you acknowledge that:

• Your order may ship in one or more packages

• Customs fees may be charged upon delivery, depending on your country

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Shipping Times

Shipping times vary by destination. Estimated delivery times are as follows:

Maximum delivery time: 20 business days (excluding customs delays)

📦 Please note:

• Processing time is 2–3 business days before shipment

• Shipping estimates do not include customs or clearance delays

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Tracking Information

Once your order ships, you will receive an email with tracking details.

Please note:

• Some free shipping methods may not include tracking

• Tracking updates may take 2–5 business days to appear

If your order was placed more than 5 business days ago and tracking has not updated, contact us at:

📧 Support@tryhygenix.com